Delivery and returns

Delivery

Delivery within the UK is free and tracked. You will receive tracking details once your portrait is dispatched.

Each portrait is made to order, so printing starts after you approve your proof.

Damaged or faulty items

Frames are packed carefully, but if your portrait arrives damaged, email us with a photo within 7 days and we will replace it.

Returns

Because every portrait is personalised for you, we cannot accept returns or cancellations once printing has started. This does not affect your statutory rights if an item is faulty or not as described.

You can cancel at any point before you approve your proof.